Tour Rewards Progam

How Does it Work? Check Account Balance  |   Terms & Conditions

 

Frequently Asked Questions

 

 

Q:  How can I enroll in the Tour Rewards Card? 

Sign up at any of the Adastra Metro Golf, LLC - parent company of myMetroGolf and KCmetroGolf.com -  locations

 

Q: How do I acquire points?
To receive Tour Rewards Program (TRP) points, you must present your TRP card at the time of purchase at any Adastra Metro Golf, LLC TRP location.   At this time points are unavailable on On-Line purchases.

 

Q: Are there any restrictions on what I can earn points on, or what I can use my points to purchase?
Certain manufacturers of golf and other equipment restrict the awarding of points or the redeeming of points for their merchandise. These restrictions change from time-to-time and, in some cases, are limited to specific models of equipment.  For this reason, restrictions are determined by each Adastra Metro Golf, LLC
client. Restrictions typically represent only a very small percentage of overall reward options.

 

Q: Can I transfer my points to a friend?
 TRP points are not transferrable to any other account or any other individual.

 

Q: How can I receive points for a visit that did not get registered to my TRP account?
For any issues or discrepancies, please contact Adastra Metro Golf, LLC customer service at
877-309-0370 or webmaster@adastrametrogolf.com within 30 days of the discrepancy.   In most cases, you will need to have your receipt available to be faxed or mailed to us for verification. 

 

Q: Do points expire?
TRP point expiration dates are decided by each Adastra Metro Golf, LLC client.  Typically they expire one year from date of purchase.

 

Q: How can I review my account?
Any existing TRP member can review their account at by visiting
www.mymetrogolf.com or www.kcmetrogolf.com and typing in their 12-digit account number located on the back of their TRP card.

 

Q: How do I redeem my points?
Visit any of the Adastra Metro Golf, LLC TRP participating locations, and redeem your points.  Points earned are not transferrable to any other location unless specified by the retailer.

  

Q:  My Reward Coupon expired before I could use it, will you still honor it? 

A:  Your Reward Coupon is valid through the expiration dated listed on the Coupon.  Adastra Metro Golf, LLC is unable to honor expired Reward Coupons.

 

Q:  I lost my Reward Coupon or Gift Card, Can I get a replacement?

A:  Adastra Metro Golf, LLC is unable to replace a Reward Coupon or Gift Card; however, in the case of a coupon you can check your Inbox or Deleted box to see if the Coupon is still available.

 

Q: I lost my Tour Rewards card. Can I order a new one?
To receive a new card, please visit any participating location and login to the kiosk using your email address and password, or your name and password.  Then, follow the on-screen prompts to activate a new card.  Any staff member should be able to assist you.

 

Q: I forgot my password?
Email webmaster@kcmetrogolf.com with your name and preferably your 12-digit card number so your password can be reset.